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WhatsApp Agent

Transform your customer engagement on WhatsApp with our WhatsApp Agent, a robust and intelligent platform designed to handle complex user interactions with ease. Built on a foundation of cutting-edge software architecture, our agent provides a seamless and scalable solution for businesses of all sizes.

Key Features​

  • Interactive Sessions: Go beyond simple text messages. Our agent leverages WhatsApp Flows to guide users through multi-step processes, like booking appointments or filling out forms, right within the chat interface.
  • Automated and Dynamic Conversations: Use template messages with interactive buttons for quick actions and frequently asked questions. Our system is triggered by data-driven YAML files, giving you the flexibility to define and modify conversation flows without a single line of code.
  • Secure File Handling: Securely receive and store sensitive files, such as prescriptions or documents, ensuring a smooth and confidential exchange of information.
  • Enterprise-Grade Architecture: Built on modern principles like Domain-Driven Design and Event Sourcing, our platform ensures data integrity and a reliable, scalable foundation for your business operations.

How It Works​

The WhatsApp Agent is designed for simplicity and reliability. Its layered, decoupled architecture, inspired by the Ports and Adapters pattern, ensures that your core business logic remains independent of external services like the WhatsApp API or storage solutions. This means the system is easy to test, maintain, and adapt to new technologies.

The agent's state is managed through an immutable sequence of events, providing a single source of truth and a complete history of all user interactions. This powerful feature offers unparalleled insight and security, ensuring you can always trace back the entire conversation journey.

For detailed documentation, tutorials, and to get started, visit the official website at whatsapp-agent.castlecraft.in.